We are delighted to confirm the reopening of The Randolph hotel on Wednesday, 15th July 2020. We are looking forward to welcoming our guests back once more and wish to ensure all of our guests that the safety of our team and guests is paramount and remains our number one priority.  During lockdown, and whilst the hotel has been closed, we have been working diligently, updating our operational procedures and processes to be in line with the government specific guidance set out for the hospitality industry.

What are we doing to keep you safe?

Arrival and Departure

At our reduced contact check-in we will carefully explain the relevant ways in which we will be taking care of you during your stay so that you will leave for your room, confident in the knowledge that you will be receiving the greatest possible care.

All guest’s will be offered a contact free check-out allowing all bills to be settled remotely and via email to further reduce contact.


Guest & Staff Wellbeing

Temperature checks will be required, daily, for all our colleagues to ensure those showing 37.5 degrees Celsius and above are sent home and given advice on what to do next. Hand sanitiser will be available throughout the hotel including the lobby, concierge, reception and entrance to our restaurants and bars, and suitable PPE will be provided for all our staff.


Cleanliness and Clarity

All public areas will see a significantly increased cleaning schedule, both day and night, with a clear focus on the cleaning of all hard surfaces and frequently used elements such as door handles, lift buttons and card machines.

All bedding, laundry and lined are washed at sufficiently high temperatures to ensure sterilisation.

You will see clear indicators throughout the hotel that will assist you in maintain appropriate social distancing measures.


Eating and Drinking

For now, both our restaurants and bars will be welcoming a smaller number of guests and non-residents in accordance with government guidelines. All areas of our restaurants and bars will also see a significantly increased level of cleaning as elsewhere in the hotel.

We will only be offering table service in our restaurants and bars so as to further reduce contact with other guests & hotel staff.

Paperless menus will be available to view on our website.

All in-room dining will be delivered to the bedroom door but not brought into the room to further limit contact.


Colleague Training and Awareness

Appropriate personal protective equipment will be worn by all colleagues throughout the hotel.

Enhanced health and safety training measures have been put in place for all colleagues, this training includes social distancing awareness, the correct procedure for wearing PPE equipment and case notification procedures.


Cancellation Policy

We are currently offering a 24-hour cancellation policy for all new bookings so that guests can book, secure in the knowledge that, should they need to, they can cancel their booking up 24 hours prior to arrival without penalty.


Frequently Asked Questions


I don’t wish to eat in the restaurant, can I order room service?

Yes, the majority of our new reopening menu will be available for room service. No additional charge will be made and all orders must be prepaid at the time of ordering.


Can I eat in the Restaurant and what times will I be able to dine?

We will be permitting Hotel residents and outside guests in our Restaurant, Bar and Lounge. Bookings are essential and can be made by calling  0344 879 9132 or emailing info@randolphhotel.co.uk.

Afternoon Tea will be served between 12.00 noon until 4.00pm.
Lunch and snacks are served in the Morse Bar from 11.00am
Dinner will be served in our Acanthus Restaurant between 6.00pm until 9.00pm


Are you taking bookings for locals?

Absolutely, we cannot wait to welcome back our local neighbours and friends. Bookings can be made using the phone number and email above.


Can we just come for a coffee or a beer?

Yes, all non-residents and locals are more than welcome to visit between 7.00 am and 11.00 pm.


Will the spa be open, and can I book treatments?

Sadly, at this time our Spa will remain closed as per the Government directives, and as such we will not be taking bookings at this time.


How are you cleaning my accommodation before and after my stay?

A stringent new approach to cleaning is being implemented and will be regularly adapted in line with government guidelines. We have invested in state-of-the-art electrostatic sprayers for the bedrooms to offer an enhanced level of cleaning to further ensure your safety.


Have you changed your T&C’s?

Yes, we are providing our guests with total flexibility at the time of booking to ensure maximum peace of mind. We will not be taking deposits and guests will only be charged a cancellation fee should they fail to cancel a booking later than 24 hours prior to arrival.


How do I check in and check out?

We have adapted both check in and check out to ensure your safety. You will notice on check in that we have added screens and sanitation stations to the reception area. Rooms keys are also pre-cut and sanitised before your arrival to ensure maximum cleanliness. We are offering contact free check out where guests can leave and settle their bill remotely,


Are you still welcoming dogs?

Yes, we are very much a pet friendly Hotel and will continue to deep clean our pet friendly Rooms as usual. Please contact us prior to booking your pet friendly accommodation to check availability.


I have a gift voucher to use, can the expiry date please be extended?

Vouchers with an expiry date of 31st July 2020 and before can be extended until the 1st November 2020. Please contact us by calling 0344 879 9132 or emailing info@randolphhotel.co.uk


If there is another lockdown put in place preventing me from travelling to you, will I be entitled to a full refund?

We are providing our guests with complete flexibility at the time of booking, with no deposits up front and a 24 hour cancellation policy as mentioned above.